Terms & Conditions

GENERAL

All our goods are charged in NZ Dollars. Please note that the name that will appear on your statement will be Escarpment Winery Ltd.


ORDERS - CUSTOMER SERVICE

For any order issues, please contact us via email marketing@escarpment.co.nz.

DELIVERY POLICY

We only deliver within New Zealand and use Fastway couriers. If you would like to be delivered outside New Zealand, please contact us via email info@escarpment.co.nz. Our delivery times are 1-3 working days (North Island) and 2-3 working days (South Island). Rural deliveries may takes an extra day. 

RETURNS POLICY

If you are not completely satisfied with the product, contact info@escarpment.co.nz. We will arrange to pick up the remaining unopened bottles as well as the bottle you are unhappy with. We will test the wines and replace your order in full. Please note, this must be done within 30 days of the purchase date.

DELIVERY INFORMATION

All deliveries within New Zealand are by courier and direct to your door. The courier will require a signature upon delivery. If no one is home, he or she will leave a card requesting that you contact the Courier office to arrange a suitable delivery time. We take no responsibility for loss of goods once delivered.

Any shortages or breakages must be reported to us within 24 hours, by email info@escarpment.co.nz and quoting your receipt number. Please note: all goods are insured up until the point of delivery: until a signature is obtained or wherever the goods are left as per your special delivery instructions.

SUPPLY OF LIQUOR TO MINORS

It is illegal for us to sell wine to you if you are under the age of 18. It is illegal for you to buy wine from us if you are under the age of 18 and it is illegal if you falsify your details in order to buy wine if you are under the age of 18.

HOST RESPONSIBILITY

Host Responsibility at Escarpment Vineyard is a set of strategies to help create a safer drinking environment. We aim to reduce intoxication and its associated harms by focusing on the server of alcohol and the environment in which alcohol is consumed.

Our Host Responsibility is based on six key concepts.

As a responsible host we:

– prevent intoxication

– do not serve alcohol to minors

– provide and actively promote low and non-alcoholic alternatives

– provide and actively promote substantial food

– serve alcohol responsibly or not at all

– arrange safe transport options.

All staff will receive ongoing and regular training to ensure that the policy is working effectively at the Escarpment premises.

OFF LICENCE

We operate under our OFF LICENCE, which is issued in the name of Escarpment Winery, and expires 13th August 2021.